by Jeffery Battersby | Aug 28, 2012 | Asides
Dan Frakes details a frustrating and rather disconcerting experience with Amazon.com customer support, the summary of which seems to be, “Dude, you just don’t know how to use our software.” Well worth the read. 1-Click? Amazon’s latest innovation is...
by Jeffery Battersby | Sep 24, 2009 | Commentary, Featured
Rob Griffiths nails it here. I took a trip to the Genius Bar last week. I made an appointment for my daughter’s boyfriend’s iPod Nano, which suffered an untimely death six months after he bought it. Replaced… for free… no questions asked. While...
